Case Management in the Public Sector Certificate of Achievement

Program Description

This certificate is designed to prepare students for entry-level employment in case management in public social services setting, including the fundamentals of organizational structure, funding, evaluation, assessment and referral, employment services, and career paths.

The pathway below represents an efficient and effective course taking sequence for this program.  Individual circumstances might require some changes to this pathway.  It is always recommended that you meet with an academic counselor to develop a personalized educational plan.

Division

Social Sciences, Human Development, Kinesiology & Health

Department

Human Services

Career and Academic Pathway (CAP)

Public Service, Culture, Society

Program Learning Outcomes

  1. Demonstrate the applicable skill set for Case Management.

  2. Demonstrate their understanding of goals, functions and organizational contemporary human service fields, evaluated by written or objective assessments.

  3. Apply the ethical decision making steps to practical problems and practice learned ethical responsibilities in regard to special populations, scope of practice and the helping of those in human service fields, evaluated by written or objective assessments.

Program Map

GE General Education
O Available Online
Program Requirement
P Program Prerequisites

1st Semester

16 units
HUMSV 140 - Case Management in Public Service
This course provides an overview of the history, theories, skills and knowledge of case management in public social service settings. Topics include organizational structure, funding streams, regulatory issues, job descriptions, skills, personal qualities, evaluation, assessment and referral, employment services, and career paths. It is designed for students entering into the field of case management in public service.

Course Details:

  1. Departmental Advisory: READ 100
  2. Departmental Advisory: ENGL 101
  3. Departmental Advisory: ENGL 101H
HUMSV 167 - Crisis Intervention
The course examines the history and definitions of crisis intervention. Practical application of intervention theories and models, interviewing techniques, referral procedures, and assessment are explained and demonstrated. Analysis of types of crises such as suicide, substance abuse and violence in the workplace; common dangers; and coping methods will be presented. Professional issues including legal and ethical issues, confidentiality, cultural sensitivity and burn out are also covered.

Course Details:

  1. Departmental Advisory: READ 100
  2. Departmental Advisory: ENGL 101
  3. Departmental Advisory: ENGL 101H
HUMSV 170 - Introduction to Social Work and Human Services

An introduction to the social work and human service professions and social welfare within American society. Study of the history of social work and human services, roles and responsibilities of the social worker and a human service practitioner, including professional code of ethics governing these professions, the principles of social work practice and theoretical perspectives of human services in response to social problems. To build an appreciation of diversity and an understanding of marginalized and under-privileged and under-served populations in our society.

Course Details:

  1. Departmental Advisory: ENGL 101
  2. Departmental Advisory: ENGL 101H
HUMSV 173 - Helping and Interpersonal Skills
This course offers a practical study of helping strategies and interpersonal skills. The focus is on the use of techniques to improve communication, better evaluate relationships, and resolve conflicts.

Course Details:

  1. Departmental Advisory: READ 100
  2. Departmental Advisory: ENGL 101
  3. Departmental Advisory: ENGL 101H
ENGL 101 or ENGL 101H
This is a writing course emphasizing expository and argumentative essays, which helps students develop writing skills necessary for other degree applicable courses. It includes reading and analysis of various forms of writing, instruction in library research and preparation of documented research papers.

Course Details:

  1. Prerequisite: Eligibility for ENGL 101 or ENGL 101H as determined by the SBVC assessment process.
  2. Corequisite: Students who require supplemental support to succeed in ENGL 101 may be required to take ENGL 086 or ENGL 087 depending on assessment.
  • Transfers to CSU
    • OR

    This is a writing course which emphasizes expository and argumentative essays, which helps students develop writing skills necessary for other degree applicable courses. It includes reading and analysis of various forms of writing, instruction in library research and preparation of documented research papers. This course is intended for students in the Honors Program, but is open to all students who desire more challenging course work.

    Course Details:

    1. Prerequisite: Eligibility for ENGL 101 or ENGL 101H as determined by the SBVC assessment process.
  • Transfers to CSU

    • 2nd Semester

    15.5 units
    HUMSV 195A or HUMSV 195B

    This course provides students participating in a supervised field experience in a community organization, agency, or institution with weekly class meetings that provide the academic element to the experiential course offering. Students will learn and identify applied strategies for crisis intervention, case analysis, and therapeutic interventions while giving them the opportunity to develop skills that will facilitate gaining employment in social work settings or human service fields. 

    Course Details:

    1. Prerequisite: HUMSV 170
    2. Prerequisite: HUMSV 172
    3. Prerequisite: HUMSV 173
    4. Prerequisite: HUMSV 179
    5. Corequisite: HUMSV 198C
    OR
    This course provides an evaluation and application of applied strategies for crisis intervention, case analysis, and therapeutic interventions, and serves as a lecture-based foundation for student field work. STUDENTS MUST ALSO TAKE THE WORK EXPERIENCE CLASS THAT MATCHES THEIR CERTIFICATE GOAL (HUMSV 198 A-Z)

    Course Details:

    1. Corequisite: HUMSV 198C
      2. or
    2. Corequisite: HUMSV 198D
      3. or
    3. Corequisite: HUMSV 198E
      4. or
    4. Corequisite: HUMSV 198F
    HUMSV 198F - Case Management Fieldwork

    Supervised field work in the area of case management at specific agencies is provided to students. Students work in their assigned agencies for approximately 10 hours per week.

    Course Details:

    1. Prerequisite: HUMSV 140
    2. Prerequisite: HUMSV 167
      3. or
    3. Prerequisite: HUMSV 170
    4. Prerequisite: HUMSV 173
    5. Corequisite: HUMSV 195A
      6. or
    6. Corequisite: HUMSV 195B
    CIT 100 - Introduction to Personal Computers
    A survey course for the use of software tools such as word processing, spreadsheets, graphics, presentation and database using Microsoft Office.

    Course Details:

    COMMST 111 or COMMST 111H
    Interpersonal communication examines the dynamics of the communication process within the context of interpersonal relationships (those with friends, families, romantic partners, and co-workers). Influences of self-concept, perception, listening, verbal and non-verbal communication, and emotional expression are explored. Principles of relationship development, communication climate, self-disclosure, and conflict management are also discussed. Rhetorical principles are also practiced and faculty supervised/evaluated in a variety of ways.

    Course Details:

    1. Departmental Advisory: READ 015
  • Transfers to CSU
    • OR

    Interpersonal communication examines the dynamics of the communication process within the context of interpersonal relationships (those with friends, families, romantic partners, professionally and co-workers). Influences of self-concept, perception, listening, verbal and non-verbal communication, and emotional expression are explored. Principles of professional and romantic relationship development, communication climate, self-disclosure, and conflict management are also discussed. Rhetorical, theoretical, and practical skills are also developed and practiced, with faculty supervision/evaluation in a variety of ways. This course is intended for students in the Honors Program, but is open to all students who desire more challenging course work.

    Course Details:

    1. Transfers to CSU
      2. COMMST 174 - Intercultural Communication
      This course focuses on the communication behaviors and values common to all cultures and ethnic groups and on the differences that insulate and divide people. Students will examine influences on the communication process, including aspects such as stereotyping, perception, prejudice, values and expectations. Students will learn to overcome the communication problems that can result when members of other cultures communicate by evaluating their own intercultural communication patterns and learning skills to increase their effectiveness. Students will also acquire a greater appreciation for others.

      Course Details:

      1. Departmental Advisory: READ 015
    2. Transfers to CSU
      3. PSYCH 100 or PSYCH 100H
      This course surveys the nature and scope of psychology as a science. The content focuses on the exploration of psychological theories, concepts, methods, and research findings in psychology. Topics include psychology research design, biological bases of behavior, perception, consciousness, cognition, learning, development, memory, personality, psychological disorders and therapeutic approaches, emotion, motivation, social psychology, and applied psychology.  

      Course Details:

      1. Departmental Advisory: READ 015
    3. Transfers to CSU
      4. OR
      This course surveys the nature and scope of psychology as a science. The content focuses on the exploration of psychological theories, concepts, methods, and research findings in psychology. Topics include psychology research design, biological bases of behavior, perception, consciousness, cognition, learning, development, memory, personality, psychological disorders and therapeutic approaches, emotion, motivation, social psychology, and applied psychology.This course is intended for students in the Honors Program but is open to all students who desire more challenging course work.

      Course Details:

      1. Departmental Advisory: READ 015
      2. Departmental Advisory: ENGL 101
    4. Transfers to CSU