Job Readiness Skills Certificate of Completion

Program Description

This noncredit Job Readiness Skills Certificate prepares students to enter the workforce through career exploration, resume development, and interview skills. The certificate includes training for the newly employed including time management, reading paychecks, office etiquette, and customer service skills.

The pathway below represents an efficient and effective course taking sequence for this program.  Individual circumstances might require some changes to this pathway.  It is always recommended that you meet with an academic counselor to develop a personalized educational plan.

Division

Academic Success and Learning Services

Department

Vocational Education

Career and Academic Pathway (CAP)

Business, Information Technology, Hospitality

Program Learning Outcomes

  1. Use proper, effective communication with employers, co-workers, and customers.

  2. Develop an effective resume that matches a job description.

  3. Prepare for an employment interview, including developing responses, describing experience, and dressing for success.

  4. Deliver excellent customer service.

Program Map

GE General Education
O Available Online
Program Requirement
P Program Prerequisites

1st Semester

VOCED 601
Customer Service in the Workplace
This noncredit course is designed to provide students with the customer service skills required to interact with customers or clients in the workplace. The topics covered include understanding customer needs, listening to customers, and telephone customer service.

Course Details:

VOCED 600
Introduction to the Workplace
This noncredit course is designed to provide students with the skills to identify and develop tools for success in the workplace. The topics covered include, but are not limited to, career-discovery, job market analysis, workplace skills, workplace law, workplace and personal finances, and time management.

Course Details:

VOCED 602
Job Search Strategies
This noncredit course is designed to provide prospective employees with a support system that will assist them in preparation for the workforce. The topics covered but are not limited to: planning their job search, utilizing outside resources, the "hidden" job market, and job market research. After completing this course the student has an option to continue their education or become gainfully employed.

Course Details:

VOCED 603
Positive Strategies for the New Employee
This noncredit course is designed to provide students with the knowledge to increase their level of customer services and colleague relations. The topics covered will include new employee skills, workplace culture, continuing education, and work-life balance.

Course Details: