Workforce Literacy Skills Certificate of Completion

Program Description

This non-credit certificate is designed to prepare students for entry into the work force by; researching careers, developing a resume and learning interview skills.

The pathway below represents an efficient and effective course taking sequence for this program.  Individual circumstances might require some changes to this pathway.  It is always recommended that you meet with an academic counselor to develop a personalized educational plan.

Division

Academic Success and Learning Services

Department

Vocational Education

Career and Academic Pathway (CAP)

Business, Information Technology, Hospitality

Program Learning Outcomes

  1. Use proper, effective communication with employers, co-workers, and customers.

  2. Develop an effective resume that matches a job description.

  3. Prepare for an employment interview, including developing responses, describing experience, and dressing for success.

  4. Deliver excellent customer service.

Program Map

GE General Education
O Available Online
Program Requirement
P Program Prerequisites

1st Semester

CIT 601
Introduction to Basic Computer Skills
This course provides basic computer skills. Topics include basic knowledge of computer hardware, computer software, computer terminology, working with Windows, using the Internet, and creating basic business documents using Microsoft Word. This course is recommended for individuals who have little or no computer skills as well as those who wish to seek an entry-level position as an office clerk.

Course Details:

MATH 601
Independent Lab for Fundamental Mathematical Skills
This noncredit course is offered as a study or review of the fundamental concepts of arithmetic, prealgebra, beginning algebra, and intermediate algebra as appropriate based on individual student needs. The course is intended for students who need to refresh their math skills prior to taking a college level math course. 

Course Details:

VOCED 600
Introduction to the Workplace
This noncredit course is designed to provide students with the skills to identify and develop tools for success in the workplace. The topics covered include, but are not limited to, career-discovery, job market analysis, workplace skills, workplace law, workplace and personal finances, and time management.

Course Details:

2nd Semester

VOCED 601
Customer Service in the Workplace
This noncredit course is designed to provide students with the customer service skills required to interact with customers or clients in the workplace. The topics covered include understanding customer needs, listening to customers, and telephone customer service.

Course Details:

VOCED 602
Job Search Strategies
This noncredit course is designed to provide prospective employees with a support system that will assist them in preparation for the workforce. The topics covered but are not limited to: planning their job search, utilizing outside resources, the "hidden" job market, and job market research. After completing this course the student has an option to continue their education or become gainfully employed.

Course Details:

VOCED 603
Positive Strategies for the New Employee
This noncredit course is designed to provide students with the knowledge to increase their level of customer services and colleague relations. The topics covered will include new employee skills, workplace culture, continuing education, and work-life balance.

Course Details:

VOCED 631
Fundamentals of Business English
This noncredit course is a review of effective business communication in the workplace. Emphasis is placed on basic grammar, punctuation, capitalization, vocabulary, and spelling in common business documents.

Course Details: