Business Workplace Essential Skills Certificate of Completion

Program Description

When we think about training in the workplace, soft skills can often be overlooked because they’re not as tangible as ‘hard skills’ like coding or advanced Excel skills. But developing soft skill training for employees is just as important as technical skills. So much has changed with Covid-19 and soft skills training is more important now than ever before.

Small business owners if they can reopen have been hit hard and need quality staff to bounce back, staff with great soft skills like customer service, teamwork, problem-solving and empathy will be in high demand. Young adults will find it the hardest getting through that interview without the experiences of full-time work in the past, they more than anyone will need to develop soft skills training for their resume and practice them so they can have the confidence when under pressure in the interview to set that great first impression.

The Business Workplace Essential Skills Certificate will ensure that you, and your staff, are equipped with the right soft skills to set yourselves up for success in your given roles. Competencies like communication, conflict resolution, and problem solving underpin almost every facet of your business operations. Across every organization, in every business unit and employee role, soft skills are crucial for gaining new clients, improving customer service metrics, and building a stronger team dynamic.  

The pathway below represents an efficient and effective course taking sequence for this program.  Individual circumstances might require some changes to this pathway.  It is always recommended that you meet with an academic counselor to develop a personalized educational plan.

Division

Mathematics, Business & Computer Technology

Department

Business Administration

Career and Academic Pathway (CAP)

Business, Information Technology, Hospitality

Program Learning Outcomes

  1. Adapt best practices to your own organization to ensure that you are successful in achieving diversity and inclusion in your organization.

  2. Leverage best practices for organizing your work, your schedule, and your life.

  3. Identify and implement strategies for preventing and dealing with different types of difficult behavior.

  4. Explain the role of problem solving in customer service and how to turn problems into opportunities.

  5. Master a range of listening skills that you can use on the job and in your personal life.

  6. Develop knowledge, skills, and judgment around human communication that facilitate their ability to work collaboratively with others.

Program Map

GE General Education
O Available Online
Program Requirement
P Program Prerequisites

1st Semester

BUSAD 611 - Skills for Leaders/Managers
This noncredit course will provide survival skills for new supervisors and those who aspire to move to managerial positions. Necessary skills of time management, leadership, planning, motivation, conducting meetings, communication, handling stress, conflict, and performance appraisals will be discussed. Students will be involved in a variety of management exercises, discussions, current trends in management, and real-world scenarios.

Course Details:

BUSAD 612 - Time Management Skills
This noncredit course will give students practical tips and tools to manage time in academic and business-related situations. Students will learn how to set short-term and long-term goals, prioritize goals and activities, develop plans, and overall organizing a workplace. Topics included will also help identify typical time wasters/time leaks (including procrastination), and ways of overcoming them.

Course Details:

2nd Semester

BUSAD 613 - Dealing with Difficult People
This noncredit provides students with the practical techniques for resolving and preventing interpersonal conflicts in the workplace. Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are difficult to get along with and this course gives students the strategies to successfully work with them.

Course Details:

BUSAD 614 - Listening Skills
This noncredit course shows students how to acquire active, productive listening skills and put them to work in professional, social, and personal settings. Many managers and other employees spend most of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions, which oftentimes can be avoided by applying effective listening skills.

Course Details:

BUSAD 615 - Quality Customer Service
This noncredit course offers practical information and techniques to create excellent service to diverse customers. Emphasis will be on the many facets of customer service and how to address each facet successfully.

Course Details: